Privacy Policy

This policy is effective as of October 1, 2007.

In this disclosure, you'll find details about our privacy policies and procedures. We want you to be educated about our service, so please read this disclosure carefully to understand the service.

  • We do not sell customer information to third parties.

  • We do not share customer information with outside parties who may wish to market their products to you.
    You do not have to take any action or instruct us to keep your information confidential. We will protect your privacy automatically.

  • Within ADARIDE.COM, we safeguard your customer information carefully.
    You have choices about how your information may be shared and used within ADARIDE.COM.

  • We are committed to protecting your customer information in every transaction, at every level of our organization.
    For this purpose, we have designed procedures, standards and technology, which are described in our policy.

  • We are committed to helping you protect your privacy every day.
    On our web site, you'll find tips to help you protect yourself from identity theft, and limit direct marketing from outside companies.

For more than 15 years, ADARIDE.COM has been a trusted paratransit eligibility service partner. You can count on us to provide you with the responsive, professional service you deserve, and to protect your privacy and security along the way.

The ADARIDE.COM Privacy Policy describes how we protect and use your customer information. We believe that protecting your privacy is an integral part of the customer service we provide to you. This is the reason why we do not share customer information with outside parties who may wish to market their products to you.

At ADARIDE.COM, we value your relationship, and we work diligently every day to honor the trust you place in us. Thank you for using ADARIDE.COM.

How we protect and use customer information

1. We begin by safeguarding the security and integrity of customer information.
We are committed to protecting the security and integrity of customer information through procedures and technology designed for this purpose. For example:

  • We limit employee access to customer information to those who have a business reason to know this information. Employees are required to honor our code of conduct, which includes standards to protect customer confidentiality. They are subject to disciplinary action if they fail to do so.
  • We maintain policies and procedures covering the proper physical security of workplaces and records.
  • Our physical, electronic, and procedural safeguards meet or exceed federal standards regarding the protection of customer information
  • We require independent contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us.
  • We use technological means (such as backup files, virus detection and eradication software, firewalls, and other computer software and hardware) to protect against unauthorized access or alterations to customer data.

2. We collect and maintain customer information as part of servicing your application and usage of paratransit and other transportation services. In the course of serving you, we collect information about you from a variety of sources, such as:

  • Information you provide to us on applications or forms, such as your disability
  • Information we receive from an outside source, such as your doctor, regarding your health history or treatment status
  • Information about your previous paratransit eligibility status from transit agencies and the companies that serve them.

3. The customer information we collect is used to serve your applications and paratransit needs.
Information may be used among ADARIDE.COM, as well as with authorized third parties, for a number of purposes, such as:

  • To process your application for ADA paratransit service
  • To process your requests such as updates to address and mobility devices
  • To service your account by using your information to provide transportation providers enough information to schedule a ride including pick up address and emergency contact information.
  • To keep you informed by issuing notifications of expiration, ID cards, and policy updates

4. We do not share information with outside parties who may wish to market their products to you.
We may disclose the information we collect, as described above, with nonaffiliated third parties that are acting on our behalf, including:

  • Companies and transit agencies that perform transportation services We may also share certain information with companies that help us conduct surveys or marketing research.
There are other situations when we may disclose to third parties the customer information we collect as permitted or required by law. Third parties could include government entities, courts or other entities (in response to subpoenas and other legal processes), and those with whom you have requested us to share information.

It is important to note that we do not share customer information with other companies for the purpose of marketing their products to you, unless you specifically request in advance that we do so. It is not necessary for you to instruct us not to share information with these outside companies, because we will automatically keep your information confidential.

5. Within ADARIDE.COM, we share information so that we can work together to serve you.
We may disclose all of the information we collect, as described above, within ADARIDE.COM, including:

  • Our administrative and customer service departments which, for example, service your accounts.
  • Our transit evaluation team to determine ADA paratransit eligibility and other transportation services you may qualify for.

ADARIDE.COM does not sell customer information or share it with outside third parties who may wish to market their products to you. We will protect your privacy automatically.

The application forms include a signature area which indicates ADARIDE.COM Health Insurance Portability and Accountability Act policy. You may always change your instructions at any time in the future by calling 1-877-ADA-RIDE. If you choose to express a privacy preference (information sharing or solicitation preference), it will remain in effect as long as you are a customer.

If you have already recorded your privacy preferences with us, there is no need to do so again.


This policy is effective as of November 30, 2006.

In the information age, ADARIDE.COM is commitment to protect your information and your privacy. While our privacy policies are the same whether you are online or not, we have extra measures in place to protect your privacy when you apply online with ADARIDE.COM.

1. Are you a registered user?
When you initiate an online application for transportation services our website will request information, such as your email address or your Transit ID number. This information allows you to perform certain tasks (for example, correspond with us or review your accounts) and it allows us to provide the information you requested. In these cases, we collect only the information necessary to interact with you. We also gather data to track website usage, such as number of hits, pages visited, and the length of user sessions in order to evaluate the usefulness of our sites.

2. About cookies

Cookies are pieces of data assigned by a web server to the browser on your PC. Cookies help websites to keep track of your preferences and to recognize return visitors. So, when you return to a website you've visited before, your browser gives this data back to the server. Contrary to reports about cookies, cookies do not contain viruses. We do not embed your Social Security number, account number(s) or password in our cookies.

ADARIDE.COM uses cookies to make your online experience with ADARIDE's Web site richer and more personalized. Also, without revealing your identity, cookies help us confirm your identity and help us keep your transactions with us secure.

We also use cookies for various purposes such as maintaining continuity during an online session, gathering data about the use of our site; this information helps us inform you about additional services that may be of interest to you.

We recommend that you complete your online transactions and sign off before surfing to other sites or turning off your PC. We also suggest that you do not surf to other sites during your online application session.

If your browser rejects cookies, you may not be able to sign on to your favorite sites or use the features you like most within those sites.

The latest versions of Microsoft and Netscape's browsers allow you to reject cookies automatically. With this feature it may not be necessary for you to set your browser to reject cookies.

Earlier versions of Microsoft or Netscape's browsers may require you to set your browser to reject cookies when you are just browsing and accept cookies when you want to conduct online transactions.

For instructions on how to set your browser to accept cookies, see your browsers help section. We encourage you to read the privacy policies of the websites you visit before you accept cookies from them.

3. About online marketing

When browsing the internet, you may see a banner ad. These ads may appear on Yahoo, America Online, or other non-ADARIDE.COM websites. We use third party ad serving companies to serve our ad banners to sites on which we've paid to advertise. If you click on one of our ads, you go to the ADARIDE.COM site offering that particular product or service.

Sometimes, these ads may contain small graphics with "tags" in them. These tags tell us how many people respond to our ads. They do not identify you personally. Instead, these tags are used only to measure the effectiveness of our ads placed on non-ADARIDE.COM sites. The companies that distribute our ads are prohibited by contract from using information other than for the agreed upon purpose — to help us market our products and services and to measure response rates.

4. We work to ensure privacy and security during your online sessions

The information you provide to us online is protected by Secure Socket Layer (SSL) technology. SSL is the leading security protocol for data transfer on the internet. This technology scrambles your account information as it moves between your PC's browser and ADARIDE's computer systems. When information is scrambled, or encrypted in this way, it becomes nearly impossible for anyone other than ADARIDE.COM to read it. This secure session helps protect the safety and confidentiality of your information when you use us online.

5. Protecting children's privacy online

From our websites, we do not knowingly collect or use personal information from children under 13 without obtaining verifiable consent from their parents. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our websites may link.

For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website:

6. Links to non-ADARIDE.COM sites

We are not responsible for the information collection practices of the non-ADARIDE.COM links you click to from our web pages. We cannot guarantee how these third parties use cookies or whether they place on your computer cookies that may identify you personally. We urge you to review the privacy policies of each of the linked websites you visit — before you provide them with any personally identifiable information.

7. Policy changes

If it is necessary to make changes to our online privacy policies, we will update the ADARIDE.COM Privacy Policy with the changes and new effective date.

In addition, learn how you can protect your computer and personal information.

Individualized password
When you sign up for online access, ADARIDE.COM asks you to create your own username and password, to access your accounts. This information is encrypted during transmission. ADARIDE.COM now allows you to select your own, personal username to sign on, instead of your Social Security number. We strongly recommend that you do not use your Social Security number as a username or password.

Timed log-off
ADARIDE.COM's system will automatically log you off from ADARIDE.COM after 10 minutes of inactivity. This reduces the risk of others accessing your information from your unattended computer.

ADARIDE.COM's computer systems are protected 24 hours a day by a powerful firewall that blocks unauthorized entry. In order to gain access to authorized information, the Web browser you are using must know the proper protocol, or language, and even then only select information is available.

From the moment account information leaves your computer to the time it enters ADARIDE.COM's system, all online sessions are encrypted. ADARIDE.COM employs some of the strongest forms of encryption commercially available for use on the Web today.

During any transaction, our 128-bit encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher. ADARIDE.COM's computers possess the proper formulas to turn this code back into meaningful information and complete your transaction.

Look for a "closed lock" icon in the lower right-hand corner (Microsoft Internet Explorer) or in the right end of the address bar (Firefox 2) or in the top right corner (Safari) or in the lower left-hand corner (Netscape Navigator) of your browser to determine if encryption is being used on any Web page you are viewing. Any Web address beginning with "https://..." indicates the page you are viewing uses encryption. The "s" stands for "secured."

Constant surveillance
ADARIDE.COM's network maintains and monitors our security systems to make sure that your accounts are safe and secure.

Additional Security Measures
ADARIDE.COM's layered approach to online security extends beyond a unique username and password, 128-bit encryption, a powerful firewall, technology updates, and continuous surveillance. We have additional security measures that may be activated in response to certain activities or events. If we are suspicious of any online behavior, we may restrict online access to accounts or prevent certain types of transactions. These measures safeguard your identity and your accounts. Further proof of identity may be required before online access is restored.

Technology updates
To resist constantly evolving online threats, ADARIDE.COM has adopted proven industry standards for technology to protect your account security.

In addition, ADARIDE.COM collaborates closely with major Internet software manufacturers like Microsoft®, Mozilla®, Netscape®, and Apple® to ensure that new web browsers meet our high security standards.